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The live-chat application was redone, making it easier to get a support technician to assist with any issues. The company has also streamlined Razer Support on the website, making the resource easier to navigate.

If there's an ongoing issue, Razer creates logs complete with easy-to-access case numbers to keep you in the loop about any changes.

Combined with speedy and knowledgeable agents and a robust social media presence, those features mean it's time for Razer to take a much-deserved bow.

Razer is the most accessible company on social media. Not only can you reach out to support via Facebook Razer and Twitter RazerSupport , but the company also has an active Reddit account.

After my initial messaging at a. EST, 3 minutes later I was asking my questions. Five minutes later, I was being referred to keyboard settings in Razer Synapse and guided to the secondary Fn check box, allowing me to switch from regular Fn keys to multimedia.

It took about 7 minutes to get an agent to respond to my query to install Microsoft Edge. But once they answered, the rep sent me a link taking me to the correct version of Edge.

All in all, it took 13 minutes from start to finish. I took Razer's support chat 9 a. EST, seven days a week for a spin and was connected with Zach at p.

When I asked about changing the Fn keys functionality, he promptly informed me that he was connecting me with the Peripheral department as my question was about keyboards.

I was switched over to Christian, who successfully walked me through the process, which took 12 minutes. The forums should be your last resort, as they present a mishmash of information.

I managed to find answers for both my Razer-based questions; I just had to dig for them in Razer's vast forums. And you have to make sure the wording is just right; otherwise, you'll have to sift through page after page of irrelevant answers.

Razer's Knowledge Base on the support page is a bit better, as I quickly found out how to adjust the fan speed. But I couldn't locate answers for switching out Fn functionality or installing the new Microsoft Edge.

And if you don't have a pressing issue, you can shoot Razer an email. Although the company says it can take up to three business days for a response, I got a correct answer to my fan-speed query in 24 hours.

If you're in the United States, most of your phone support will come out of the Philippines from 9 a. PST, seven days a week. And as an added benefit, if you check out Razer's support site, you'll see a notification about call volume, so you'll know if you're in for a long wait.

For my first call, I spoke to Michael on a Saturday at p.

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